Refund policy
Return & Refund Policy
At Jodi Custom Creationz & Gifts, all items are made with care and customized just for you. Because of the personalized nature of our products, please review our policy below before placing your order.
🚫 No Returns or Exchanges
All sales are final. We do not accept returns or exchanges on:
- Custom T-shirts
- Custom tumblers & mugs
- Party favors
- Personalized gift items
Each item is made specifically to your request, so we cannot restock or resell them.
✅ Order Accuracy Responsibility
Please double-check all details before submitting your order, including:
- Names
- Dates
- Colors
- Sizes
- Custom wording
We are not responsible for errors submitted by the customer.
⚠️ Damaged or Incorrect Orders
Now listen — if WE mess up, we fix it. Period.
If your item arrives:
- Damaged
- Defective
- Incorrect (our error)
You must contact us within 48 hours of delivery.
📧 Email: jodicreationz@gmail.com
Include:
- Your order number
- Clear photos of the issue
If approved, we will:
✔ Replace your item OR
✔ Issue a refund/store credit (depending on the situation)
⏳ Processing Time
All items are custom-made, so please allow:
- 3–5 business days for standard orders
- Longer processing time for bulk or large orders
🚚 Shipping
Once your order is shipped, we are not responsible for delays, lost, or stolen packages caused by the carrier.
❌ Cancellations
Orders may only be canceled within 2 hours of purchase.
After that, your order is already in production and cannot be canceled or refunded.
💡 Final Note
By placing an order with Jodi Custom Creationz & Gifts, you agree to this policy.
We appreciate your support and trust in our custom creations 💖